Privacy Policy
Criativa Soluções Design is committed to protecting the privacy of visitors to our online platform and users of our services. This policy outlines how we collect, use, and protect personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal data when you interact with our site or engage our services. This may include:
Information you provide directly: When you contact us through forms on our site, request information, or use our services, you may provide us with personal details such as your name and contact information.
Usage data: We automatically collect information about your visit to our site, including your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This helps us understand how our site is used and improve it.
Cookie data: As described in the "Cookies and Similar Technologies" section, we collect data through cookies placed on your device.
2. How We Use Your Information
We use the information we collect for various purposes:
To provide and maintain our services.
To communicate with you, respond to your inquiries, and provide customer support.
To send you updates, marketing communications, and promotional materials, provided you have consented to receive them.
To understand how our site is used and improve our services, content, and online platform.
To detect, prevent, and address technical issues and security matters.
To comply with legal obligations.
3. Legal Basis for Processing
We process your personal data based on several legal grounds:
Your consent: We may process your data based on your clear consent, for example, when you subscribe to a newsletter. You have the right to withdraw your consent at any time.
Performance of a contract: We may process your data when it is necessary for the performance of a contract for our design services or to take steps at your request before entering into such a contract.
Legitimate interests: We may process your data based on our legitimate interests, such as improving our services, conducting marketing activities (where not requiring consent), or ensuring the security of our site, provided these interests are not overridden by your data protection rights.
Legal obligations: We may process your data when necessary to comply with a legal obligation.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and marketing. These providers are obligated to protect your information and use it only for the purposes for which they were engaged.
Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
6. Your Data Protection Rights (Under GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we are processing based on legitimate interests or for direct marketing.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
8. Cookies and Similar Technologies
Our site uses cookies and similar technologies to function effectively, improve your user experience, and analyze site usage. Cookies are small data files stored on your device. You have the option to accept or refuse cookies, and you can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the site.
9. Links to Other Sites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us by mail at:
Criativa Soluções Design
1776 Avenida Paulista,
Conjunto 801,
São Paulo, SP, 01310-200
Brazil